What's your very first call story?

I recently had a specialist partner send me a fairly nasty email after I (a transactional first year) was told to ask them to review something ASAP that had clearly been on my partner’s radar for over a week. Why am I taking the (honestly justified) blame for this? Surely it should be obvious that I’m just the messenger here.

Hey, I am looking for a Project Manager opportunity in Bangalore. I have nearly 3 years of experience as a Product Owner and as a Project Lead

Appreciate any leads

What are the raises like for a Registered WM Client Associate at BOA/Merrill Lynch? Are they on an annual basis and are they competitive?

What was the maximum RRP that we could expect from Optum for an expectational performance?

Could someone explain what finance closing process is? I passed CPA and have audit experience but I don’t really understand how industry accounting cycle works :( What does it mean to close the books? Are they referring to 12/31 deadline? Do all JE have to be recorded within this date? How does one close it?

Might move from agency to a premium car brand. New position is contract, not W2. Currently making 64k , bonus, 401k, health insurance, 15 days PTO. What $$ ask would be reasonable to recoup benefits?

Any other freelancers/creatives getting late payments from WPP lately? I know of two agencies. Am I conflating two things or is this WPP going belly under?

How is Black Taxi doing? Is it growing? Does it have many paying clients? I haven't seen any work or heard much.

Will Accenture match the package of existing best performance people with laterals doing less work with same yoe in the same team if they are working

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Does anyone have recommendations for a wicker park-based barber/hair stylist that does a good job with long men’s hair?

Review coming up. Is now an okay time to ask for a raise? Part of me is nervous if I get a raise I’ll be the first to go if layoffs happen with the way things are going right now

Hello, I was laid off last Friday as a Technical Program Manager. Any advice on what to do or if you know anyone hiring Program Managers / Sr. Program Managers / Technical Program Managers?

I work cross-functionally with 10+ teams in the org mainly supporting Product & Engineering to create and launch product features.

Any input is greatly appreciated, thank you!

Hi, received an offer from another Big4 in Amsterdam (currently working in Eastern Europe), but relocating, I’m concerned about potential layoffs in the coming period being the last to join the team.

Give me the strength to set a boundary today and do something fun instead of waiting by my computer for emails

How many drinks do you have in the average week? I’m at around 20-25.

Do anyone has NoBroker subscription account ?

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

Tell me a feel-good story from work that will restore my faith in humanity.

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

How do you prevent the negativity of your job from impacting your personal life?

Any suggestions for how to find a fully remote customer support job?

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

Managers, how do you help your customer support team avoid burnout?

Are you worried about how quickly AI support is growing?

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

What's your worse experience working in customer support?

Here's mine: I was working in the call center and I was explaining to a customer that he had used up all his credit and that's why he couldn't surf the Internet on his phone. He started to insult me for 8 minutes and, due to company policies, I could not hang up until he had finished.

Hi fishes, do you get paid by the hour or receive a salary?

It irks me when someone says I have a "lovely voice," it just makes me feel super uncomfortable and unsure what I should say to them

How have the skills needed for working in customer support changed over the past decade?

Hiring managers, what do you look for as you’re going through resumes?

What are your tips for publicly responding to negative reviews?