Your most positive customer interaction?

How to be an exceptional buddy to my intern?

What is the yearly hike cycle @capgemini? And when the variable is paid?

Newly promoted team manager. My business unit's culture is super competitive but the vibe is much more relaxed at our company's other offices- any ideas on how to change things?

Would you guys consider leaving for a role that offers a much higher base salary but no opportunities to advance? Got an offer that’s an 85% raise adjusted for cost of living. The work seems interesting and I like the company but it’s a smaller office so I basically couldn’t get promoted unless my boss retires or quits.

I haven’t lived in Austin in 10 yrs but looking to make the move back in 2020. Tell me the brands and agencies I should be considering on my job hunt!

Anyone in B4 M&A tax left to get a JD? Currently a CPA and considering the jump.

Texas Big Law friends, might I suggest donating some of that big law cash to causes that are pro-gun control and anti-mass murder of children? I hope you’ll join me.

If someone is about to join NT HFS EXCEPT Neelima sagar team, DONT JOIN. just run asap
You will suffocate like a daily wage worker

I am starting a new job where I will be investigating sexual discrimination cases. Employment law will be a new practice area for me. Do you have any recommendations on good learning resources? Any treatises?

Please dm if anyone want referral in Nagarro.

Unfortunately was dragged into an audit despite the fact I don’t work in audit. Why does audit RM say yeah your hours will be 50 hours/week when you’ll have to work way more to do the audit. Seems very dumb - if you have work do it, if not don’t work…

Have offers for AMEX and VISA at a Senior Manager Strategy role. Both offers are almost identical in base and annual bonus.

Which firm has faster growth to Director and better long term success?

#Amex #Visa

Do you prefer bots that oftentimes just provide a list of possible issues that you may have or an actual person where you can directly say what the issue is as your customer support? Let’s discuss!

Are you worried about how quickly AI support is growing?

When you’re applying for customer service jobs, do you customize the resume objective for each?

Did you have a great customer today? Tell us about them! Positive stories are always nice.

Customers are giving us bad experience ratings because we don’t offer them the solutions they want. Our company won’t allow us to offer those solutions, but the manager punishes us for low ratings anyway. I don’t get how they’re ok with that.

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

How to stop customer service from ruining your day?

Have you ever been the customer support that saved the day? See! Not all heroes wear capes😌

Favourite coffee + favourite show + getting your work done? Best balance ever #customersupportperks😌

More people are jumping to social media as an effective customer service tool. Why? 1) Email support takes forever. 2) No one wants to read the help page anymore. 3) It's a hit or miss getting in contact with great sales rep

Tell me a feel-good story from work that will restore my faith in humanity.

Managers, how do you help your customer support team avoid burnout?

Let me let in on a secret, customer supoort reps are just humans. PERIOD! Rant is over.

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

Any suggestions for how to find a fully remote customer support job?

How do you prevent the negativity of your job from impacting your personal life?

I hate when customers say “I understand it’s not your fault” and then continue to be rude anyway.

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

Creative ways to respond to customer concerns without sounding scripted?