Have you ever been the customer support that saved the day? See! Not all heroes wear capes😌

AA: now that we are back to zero, what’s the best way to quickly get to Platinum? Currently Gold

I heard EY is expanding their tech consulting practice and I’d love to learn more. Anyone open to chatting or sharing experiences?

Who is the main contact for Ogilvy recruiting?

I have 5 YOE in Analytics... always thought I wanted to be a DS, but every job (even the junior ones) required experience in ML development. Though I am part of the ML project, I'm not the person develop the model. And I have a hard time when the interviewer ask about how I develop the model and what hyperparameters I tuned. I know the thought process and stuff but 'I' wasn't the one who did that part in the project. How to convince them that I could do the job without taking credit of others.

We are a US startup and I'm looking for talented Senior Product Designers to join our team in Gdansk, Poland, where we have our development team. I'm having trouble finding experienced candidates. Any tips on where I should look?

Best to Worst in terms of work-life balance: Tech Trans, M&A or Capital Markets? (California if that makes a difference)

Pivoting from five years of insurance defense litigation at a mid-size firm to family law in a small/boutique firm (3 partners and about 4 associates). What do you wish you knew when you first entered the field? Any advice is appreciated! So excited for this leap of faith into what I truly believe is my calling.

For expert witnesses/lawyers

I’m a former forensic scientist that left the field several years ago. I recently received a subpoena from a case I worked and suggested to DA to have evidence re-worked by the lab or stipulation. If I am required to testify (as an expert witness), I would need to book a flight, hotel, etc. My question is this: can I ask for my requested hourly rate, travel, and hotel to be covered when speaking with DA or is that “not how this works” as the investigator put it?

Currently controller at a smaller company reporting to the cfo. What are some next career moves back to larger companies or how easy would it be to jump to the consulting side?

How much should I have in the bank before going solo?

Does anyone here work in-house? Or as an outside GC to a company?

Is it normal or ideal to continue working on a deal in your last week at the firm?

I met two of my three aides for the first time today and they have been nothing but miserable the entire day. How could I promote a more positive environment without directly calling them out?

I'm glad there's now a bowl for small business owners.

What are your top 3 challenges that you face?

I'll start. I own a wine business for background information.

1. Getting people to buy wine virtually
2. Shipping cost
3. Supply

What cert to go for next? Currently have AWS-SAA and Security+. Thinking about CISSP but how difficult is it compared to the AWS-SAA?

Has anyone found a way to automate salary certifications?

We get about 3-5 requests daily to fill out salary certifications for our employees in EMEA.

At the moment, we have to do all of them manually. We open a pdf, then open their employee file and plug away. It's tedious and time-consuming, but the banks I found won't accept an internal salary certification for some reason. They're adamant about using their form. Has anyone come across this?

Clawback clause in current contract: been in role for over 2 yrs, it was an internal move that required relocation. Relocation was approved shortly after (over 2 yrs ago) but covid meant the actual move and start of my contract with new subsidiary was delayed, I was paid by the previous subsidiary meanwhile. I got small relocation package. Would internal move be subject to a buy-out/clawback clause if I leave now and if yes, is it time in role or time under new contract? Any experience? Thanks!

How hard it is to break into Berlin? I want to move there. Design based director here.

Hi fishes,
I am currently working as Branch Manager (scale-2 officer) in one of the leading public sector banks and have 5 yr experience in core banking. I am having 2.5 years experience in the IT sector on vision plus as a software engineer (before joining the bank). I have knowledge of core banking as well as good knowledge of banking tools like finacle, caps, imac etc. I want to switch to private financial institutions.
Any suggestions about such institutions and the domain for I can apply

I hate when customers say “I understand it’s not your fault” and then continue to be rude anyway.

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

Let me let in on a secret, customer supoort reps are just humans. PERIOD! Rant is over.

Creative ways to respond to customer concerns without sounding scripted?

Do you prefer bots that oftentimes just provide a list of possible issues that you may have or an actual person where you can directly say what the issue is as your customer support? Let’s discuss!

Are you worried about how quickly AI support is growing?

Will the customer support future be led by chatbots or will we still be necessary? lol

Favourite coffee + favourite show + getting your work done? Best balance ever #customersupportperks😌

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

I always consider it a win when I can make a customer laugh, it makes conversations run so much smoother

Did you have a great customer today? Tell us about them! Positive stories are always nice.

More people are jumping to social media as an effective customer service tool. Why? 1) Email support takes forever. 2) No one wants to read the help page anymore. 3) It's a hit or miss getting in contact with great sales rep

Is outbound customer support typically less stressful than inbound?

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

Hey managers, how do you keep company culture alive when managing a remote team?

What would be your fake customer support name if you could choose and why? I’ll go first “Karen.”

Managers, how do you help your customer support team avoid burnout?

Customers are giving us bad experience ratings because we don’t offer them the solutions they want. Our company won’t allow us to offer those solutions, but the manager punishes us for low ratings anyway. I don’t get how they’re ok with that.