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Our paralegal made a "worksheet" type thing to give clients so they know what they have to do and when.
Care to have that paralegal share said worksheet? Haha
Call them in the beginning then after the first ‘mistake’ and make it abundantly clear that the quicker they move, the better it looks and the more money you can make them.
Welcome to the practice of law.
It is frustrating, but then you realize that if the clients could do this on their own, you would be unemployed.
How about educating them on deadlines and helping them to understand this is their money and future
I tell the clients from the beginning you can only get what your willing to put in, money isn’t just handed out, I don’t get paid until you get paid and for that to happen you have to make it work. Be upfront. And when they don’t get what they want because they don’t cooperate I say I told you exactly what was necessary for you to get the desired amount. And always note it in your platform on their case file. CYA always.