Anyone else a member of bsc? Finally got an email from them today but no answer on how they’re treating recurring charges while they’re closed and read article that ceo laid off every single employee

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I’m not a BSC member but I’d consider contacting the Globe or one of the local news consumer advocate channels.

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I had so many issues with BSC billing even before they are closed. They are not very honest in general

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Not to be a broken record, but publicity from local news channels will likely produce a change much more quickly than any individual or class action

Not sure best way to get out of membership and get refund for unused personal training credits when they pre-billed and require in person cancellation with 30 day notice... I’ve tried to provide cancellation notice over email but only contact info I have is unresponsive club manager email who may not even be an employee anymore...
Anyone have any luck with their membership and getting refunds? Screwed up that they’re still charging, especially when the ceo has apparently already fired everyone...

I’ve emailed twice now too and only got an automatic response saying we look forward to getting back to you when we reopen or something. It’s dumb

Tried to call Barclays to block further charges and the woman insisted she couldn’t do that and I could only try to dispute after the charges are incurred... told me to call the gym directly even after I explained to her had been trying to cancel directly with them for weeks 😒
Is it true if I cancel the my credit card all together they can still charge recurring payments and I’m responsible for those? I can only imagine how horrific BSC will be handling refunds given their handling of everything thus far so I really want to avoid it upfront if possible (had been doing personal training there so it’s like $350 a month they’re screwing me on...)

Call the globe or your favorite local news channel!!

Hey OP - Maura Harley’s office is involved now. It was in the glove this morning

*globe

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