Being turned away from a Priority Pass lounge if I use my CSR saying the card is not affiliated for membership and hence I cannot access the lounge. Any suggestions?

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Are you using your CSR to get in or the Priority Pass card that you should have gotten in the mail after signing up for it (for free) on the Chase website?

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You need the priority pass card. Some lounges accept the Priority Pass app which has a virtual card if the real one did not arrive in time

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You fool

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You need to sign up for priority pass after getting the CSR and carry around the priority pass card in order to get into the lounge. Alternatively, you can usually pay using your CSR and call them to waive the lounge access fee, assuming it is a lounge you would have access to if you had the PP card .

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I watched a lady yell on the phone for 20 min because she couldn't use her Amex platinum as a priority pass. She proceeded to scold the receptionist. Please don't do that.

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CSR terms and conditions say that they (lounges) do not accept the virtual card. So you need your priority pass card

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FYI - new for this year. CSR allows you to get digital card for PP. Still have to register though. Also, just pay the fee. CSR reimburses 2 PP fees / year for forgotten PP cards.

helpful

Yup as others said you need to apply for pp membership after you got the CSR or Amex platinum. Then you can use the digital card at most lounges. I don’t carry the card with me but always double check for new locations that they accept the digital one. It will tell you when you search the lounge on their app.

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