CS workers who experience verbal abuse also need support. Why is this hardly happening? Do you have an Employee Assistance Program at your company? How does it work?

Here we go again with interim review prep...are they kidding me??

Just found my first grey hair. World’s smallest violin, I know...but still!!!

How to become good friend of manager?

Taking Reg this Friday so wish me luck

My favorite week in Miami is coming up! Hope you folks in brickell don’t mind the 45 minute wait for Ubers lol

Hey all, this is regarding Audible. I already did the pre interview call, assessment, technical phone interview with director and now am invited for the (I believe final) on-site virtual interview for a quality assurance engineer I role. Does anyone have any tips or is able to chat about their experience? They said to block off the whole day as it is around 4 hours with a panel.

Thanks

Can anyone suggest a good convincing response to behavioral question. Honestly technical challenge can be resolved with some guidance or google help not sure what context to give.

Tell me about a difficult technical challenge you encountered. How did u navigate it?

Background: Senior Software Engineer with 6yrs of exp in java stack

I'm working at a startup where I feel like I've spent as much time trying to deal with product issues vs working on roadmap items. I get this is bound to happen in a start up but is this common? I'm not sure what to do. It seems like no one really thought about the architecture or ux as much as they should have in my opinion. I need some advice.

I’ve recently started work at a very young tech startup. Coming from a big law background, this was a huge change of pace/environment. I’m having a lot of trouble getting used to how unstructured the startup is. It feels like hire ups give a set of instructions then talk as if they don’t remember, or then decided rules A, B, C and D applies without being clear this was the case. Is this just the general startup environment? If you experienced this before, how did you deal with It?

Received less salary this month also. (Same amount as last month)
Why is this happening? Too much tax 🥵

Thoughts on Facebook / Amazon Corp Dev (L7) vs. M&A team at Big4 (e.g. senior manager at Deloitte or EY Parthenon) with 10 YOE and similar TC

It’s so nice that every agency laying off people, have those left standing (and other agencies) trying to hustle jobs for their unemployed friends, but there are also a ton of people who were unemployed prior to Covid...so no severance, job hunting lot longer, and not earning income for longer time...hurting even MORE due to quarantine.

How do find a recruiter in the legal field? Have been looking for a job for a year now and trying to transition into another practice area. Applied to more than 20 jobs and still no offers. I feel like I might need some help.
Also, I have no idea how these arrangements work. Do you pay the recruiter to look for the jobs or do you pay them when you get the job? Or does the employer pay them?

Can anyone provide a link or resources for best recommended resume templates for product managers trying to get into FAANG companies? Thank you!! 🙏🙏

What does the technical assessment at Wynshop go over?

What kinda hike should I be expecting/asking at KPMG for a new job for compliance and reporting. Currently got two years of experience at EY with pay below 5lpa.

What salary should I expect being full stack Sr .net developer with 5YOE current CTC Is 14Lpa

Do you ever get overwhelmed by the number of software programs you have to use at work?

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

How to stop customer service from ruining your day?

Tell me a feel-good story from work that will restore my faith in humanity.

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Creative ways to respond to customer concerns without sounding scripted?

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

Are you worried about how quickly AI support is growing?

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

When you’re applying for customer service jobs, do you customize the resume objective for each?

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Hiring managers, what do you look for as you’re going through resumes?

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

Hi fishes, do you get paid by the hour or receive a salary?

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

It irks me when someone says I have a "lovely voice," it just makes me feel super uncomfortable and unsure what I should say to them