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I think it depends on your company and what they’re hiring internally for. I worked for a company where EVERYONE was required to be logged into a phone queue. Constant calls all day, I get that it’s exhausting. Easiest thing for me to do was transfer to a dept with a tad slower workload so I could actually do my work while managing the phone. Eventually took my skills to another firm because of burnout.
Totally agree with OS1. It really depends on the company. When I was still starting, my job was not to take calls but I spent most of my time answering calls. So you can't really tell based on the role/position.
There are really many positions you can transition into. I hated being on the phones as well. That was just a stepping stone to get me to the next place.