For us, employees often say they want more feedback—but managers say employees don’t want criticism. Where do you think the disconnect usually happens?

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If managers are confusing feedback with criticism, there is the disconnect.

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Employees don't want criticism, I agree to
This

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I have had to explain to managers why they have lost talent the organization has trained and invested in due to “criticism.” While it can be criticism. Feedback is not criticism. Feedback serves to reinforce an employee’s areas for improvement and ways they can also build on their strengths. However, many younger workers view any feedback that is not complimentary as being criticism. I have dealt with this with a person supporting me, which led to decreased time invested in engaging and training her because of the negative impact on my productivity. This led me to put aside a development and training plan I invested in and built to ensure that I had the right support persons who I would develop and upskill in a grow and go model that benefited them perhaps as much as me. I am 2 for 3 having launched two promising professionals on paths neither envisioned. I only asked them to commit to the work and be open to learning something new. #3 would have been part of my AI integration efforts but she did not want to accept that our internal clients differed from their wishes. I shared their feedback with her about her responsiveness. In the end, I requested she be transitioned away from my work. The work got done and I found additional ways to fill the gap her assistance via AI. At some point, everyone has to realize that feedback is a gift. The difference is in how you receive it and how you use it.

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Love this explanation. Thanks!

It’s in the delivery

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The delivery is definitely important.

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