Help with job shadowing please.

Hello all! I'm leading a project to redesign an international POS system, and my immediate goal is to identify and understand the current challenges and pain points our in-store associates face with the existing system. I'm planning to start with in-depth job shadowing to gather firsthand insights but I don’t have a researcher on yet, so I have to do it.

I'm seeking advice on techniques, tools, things you wish you knew when you first started? That can help me e

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Hopefully this project turned out well! It's great that you got the chance to shadow. One thing I try to keep in mind is the entire journey they are experiencing- a lot of times in interviews you'll hear reported context but be missing the context and motivation of why the user is having that pain point.

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