Hey AMs, what's your role on a project once it's sold in? Historically I've worked in tandem with an AM, but my AM has completely disappeared. I don't even think the clients remember his name.

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Posting as :
works at
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Account Manager?

Yep, @Saatchi 1, Account Manager . He's like- SOW signed, peace out. I can't get a hold of him and anytime I ask him to reach out to client for things he says "I'm going to need you to handle that"... my new team acts like that's business as usual but it's new to me that I'm expected to manage the client and the global internal team. Wondered if the hybrid AM/PM role is expected at other agencies where there are actually people in both roles.

Or if I'm just being played... :)

our accounts team is pretty heavily involved in the day to day of projects with assistance from PMs to wrangle the internal teams.

Account should always be involved, but PMs can definitely reach out to client directly if they are comfortable and have a relationship. Hybrid role should only be expected if It goes for both the AM/PM. Should be more of a partnership.

That's not usual unless your AM has something huge that is taking up all their time. I'd recommend you have a sit down with them and express your concerns.

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