{ "media_type": "text", "post_content": "Hey guys, I’m in the hiring process for Merrill Lynch PMD program and now I have a phone interview with the hiring manager. Any tips on how to overcome tough situations with clients? Serious feedback!", "post_id": "5ab3f501d280560018408c5e", "reply_count": 6, "vote_count": 2, "bowl_id": "599feb177c057d0010be0554", "bowl_name": "Financial Advisors", "feed_type": "crowd" }

Hey guys, I’m in the hiring process for Merrill Lynch PMD program and now I have a phone interview with the hiring manager. Any tips on how to overcome tough situations with clients? Serious feedback!

likeuplifting
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Always remain calm and do what is called “mirroring”. You are just repeating what they are saying. It makes the client think you understand them. I also throw in...I can certainly understand your point of view.

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Thanks!

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best of luck OP!! let us know how it goes!

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Don’t do it

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Just be honest about how you have handled it in the oast

@PrivateClientAdvisor1 why not? Tell me specifics please since this is a time sensitive situation. I need a career upgrade.

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