Hi All,

Is there any Problem Manager is here ?
I am trying to apply for a problem manager role in my company, the project head has asked me to give a presentation of how root cause analysis is done for some technical issues like- production server went down etc. If he is impressed with the presentation then he will give me the job.
Can anyone help me with how root cause analysis is done or send me any documents or links ?

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Google "5 why Root Cause Analysis Model", you will more or less get your answer.

There are many root cause analysis methods available. We need to combine two or more for effective root cause and problem management. The objective of these exercises are to find the real root cause of a problem instead of just addressing symptoms.

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