How do you handle clients who think they know more than you?

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One coming to Jesus talk. If that doesn’t work, fire them and pursue your lien.

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I or our partner would reach out and have a conversation with them that they hired us for a reason and we are experts in these matters and while Google is a great tool…it isn’t going to represent them in Court. We usually tell them to cut the Sh.. and when it continues (because it usually does in mass tort with popular cases that are in the news) we cut em lose and carry on.

By demonstrating that they don't. It's easy and tends to make them calm down fast.

Remind them that this is what I do for a living and is all I focus on every single day.

^ dealt with this a ton. They called all of the time nonstop, complain that it’s taking too long to settle, fail to listen to me when I would explain why their case is only worth $25-30k and their “emotional damages” are not worth $1million.

My favorite is when (usually older, less educated) male clients would rebuttal with “well my cousins wife is a lawyer and she said (this)”.

Be straight with them . The more they challenge your ability, their case drops lower in the list of priorities.

I once had a potential client tell me they wanted to sue a hair salon for emotional damages because they gave her the wrong hair color; mind you, the owner said come in anytime you want and I will fix the stylist’s mistake for free.

When I said her case wasn’t worth pursuing for her own sake, she said “my daughter is an attorney and said I can get at least 40k for this” and I said “if your daughter can get you 40k, I will come and work for her for free just to learn from her”. Weirdly enough I never heard back🤷🏽‍♂️

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