I have the unenviable task of informing a client who has discontinued working with us that we aren't going to refund the unused portion of her contract hours - almost $5k. Our contracts very clearly state they are non-refundable and non-transferable. Help with wording for, "You never let us know you were unhappy with service, so we aren't refunding it now..."

For SAP Is coding knowledge required ? If not then are non coding sap roles are in demand in India also please share how will be the future and pkg ..thanks

Looking for some advice on how to find a really good attorney to deal with custody. I live in the Orlando, Florida area and truthfully don’t know where to begin. Most Google searches turn up thousands of attorneys. Is there a vetted website to find honest reviews?

Travelling to Puerto Rico over the holidays. On L1 visa in the US. Approved petition but no stamping, will there be a problem? Will carry all the relevant documents.

So… I sometimes squirt and I’m super nervous during sex because I don’t know how guys will react. Fellas, how would you feel if your sneaky link started squirting during a session at her place?

Having wife’s birthday soon after the Black Friday is a real blessing.

Does anyone know of any good CLEs that address complex issues re:multi-state employers/remote employees?

Anyone have any tips on finding great content creators? Ty in advance!

Domain, CTC, YOE

Eg IAM, 22, 6
Eg SOC, 18, 5

Company name optional

What was the maximum RRP that we could expect from Optum for an expectational performance?

Anyone switched from consular processing to change of status to activate their H1B? If yes, could you pls share when and how(i.e. if you had a ppmd looped in) you reached out to the law firm. My worm authorization is set to expire in 6 months and travel to home country is risky..

What is travel like in FDD?

When does the pain go away after a hysteroscopy and HSG? I’m 30 hours past and still in quite a bit of pain on either side of my abdomen.

Brand new baby lawyer dumb question - I am tasked with drafting response to request to produce. How long should this take? And follow up… how do I bill this?

any experienced hires (>1 YOE in LS consulting) looking for a referral to CV? happy to chat

Hey Guys,
Looking for a job in any established e commerce company as a Key account manager. I have 8 years of experience. Location - NCR
Please help. Thank you

Hello, Anyone here from Deloitte Omnia AI who could refer me for an open opportunity.

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

Is outbound customer support typically less stressful than inbound?

How have the skills needed for working in customer support changed over the past decade?

Tell me a feel-good story from work that will restore my faith in humanity.

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

Hiring managers, what do you look for as you’re going through resumes?

Ways to destress during work as a customer support agent?

When you’re applying for customer service jobs, do you customize the resume objective for each?

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

Will the customer support future be led by chatbots or will we still be necessary? lol

Creative ways to respond to customer concerns without sounding scripted?

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Are you worried about how quickly AI support is growing?

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

Managers, how do you help your customer support team avoid burnout?

Any suggestions for how to find a fully remote customer support job?

Can I still work as a telemarketer even though I have a noticeable accent? People don't say they can't understand me but they seem relieved when they get to talk to somebody else. My boss acts like I'm not very good at the job and I think it's because some customers think I am an "outsider," for lack of a better term. I just want to fit in.

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.