I have weekly discussions with my customer support team lead and I'm starting to think I'm not correctly utilizing my 30 minutes with them. I feel bad that oftentimes I don't have much to say or ask. I appear careless or aloof when I'm not. What types of questions can I ask to better my understanding of customer service as a whole? What type of discussions should I open up that'll benefit me in a tangible day-to-day way as well as in a broad sense?

Is it just me or Marriott is actively trying to kill the SPG brand. Have been trying to reach SPG platinum customer service line - 3 attempts so far, each lasting 30 mins, no success yet.

Hello Everyone, If you are a Real Estate Broker , Realtor or a business Broker please kindly send me a Dm

I ve received an offer from EY GDS, banglore,I have total 8 years of experience in Analytics. I was given a consultant, 42 rank
Is the role and rank justifying my experience?
How is it working wd EY?

Hi Can anyone tell me the salary band for M1-M2( manager ) for EY London FSO Quant advisory team / risk consulting

Thanks

Hi Team,
I am joining Deloitte soon, before putting down my notice with my current employer the background investigation team informed me that except the current employer all elements are completed and finalized. Is it ok to put down the notice now or will there be any additional investigation that needs to be completed.

I was accosted last night at the bar when some guy overheard me telling my date I worked at Apple. Lots of expletives and "go back to where you're from" rhetoric. Do people really feel this way? So far, everyone I've met has been so welcoming.

For those of you without a home office: Where do you usually work? My desk is in my bedroom and I’m considering sacrificing aesthetic to move my set up elsewhere

Can anyone pls let me know Whether KPI Partner is service based or product based and even can you just let me know which among the company is best for growth whether it's KPI Partner or at&t

Is EY hiring Business Analysts / Business Operations Specialist/ MIS agents anytime soon?

Any F in nyc wanna hang out this weekend? 30 M here.

I am looking for a job

Are there any RPA UiPath openings in any of the big 4? Is lateral recruitment happening for these roles? Thanks in Advance

Is a sloped floor of 1/2” over 10’ noticeable? I have to make room for conduit and cannot trench in my current place

I have accepted offer letter.would like to change my surname in offer letter.last company my surname is yyy. have recived offer letter with surname as yyy. My govt IDs have surname after marriage zzz.I would like to join tcs with surname zzz. What is the procedure.?

OR circulating nurse here. Will preface this by saying I have the utmost respect for CSFAs in the OR setting. However, wondering if any other OR RN’s have had issues with CSFAs feeling and acting like they are in charge of the room or attempt to carry out tasks that you as an RN are supposed to do? I do love having help, but we have one FA who hijacks my tasks and gets upset when i do not do things the way they would and attempts to instruct me on how to do my job

Can we start a thread for all the acronyms? Y’all lose me with all the lingo 😂

Fellow IT Consultants. I am a BA on System implementations and would like to learn AWS. Can someone help me get started? How about the certification for administrator ? Cont..

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

When you’re applying for customer service jobs, do you customize the resume objective for each?

How have the skills needed for working in customer support changed over the past decade?

Creative ways to respond to customer concerns without sounding scripted?

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

Any suggestions for how to find a fully remote customer support job?

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

Tell me a feel-good story from work that will restore my faith in humanity.

Managers, how do you help your customer support team avoid burnout?

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

I keep getting accused of being a bot in live chat. Should I approach my boss about being less scripted, or is the efficiency worth it?

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

What are your tips for publicly responding to negative reviews?

Can I still work as a telemarketer even though I have a noticeable accent? People don't say they can't understand me but they seem relieved when they get to talk to somebody else. My boss acts like I'm not very good at the job and I think it's because some customers think I am an "outsider," for lack of a better term. I just want to fit in.