I moved to the U.S. 4.5 months ago and applied to175 job in 43 before landing a CSR role by the end of Jan to get started. I have 6+ years in contact center operations at a BPO: Team Leader → RTA → WFM Manager → Sr. RTM EMEA. I’m trying to move back into WFM or Operations roles. Got adv Excel and learning SQL, built staffing models, FCs and schedules for +1200FTEs clients. Managed P&L and hiring. Any advice on skills to develop or related roles to target would be greatly appreciated.

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Posting as :
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You mentioned moving to the US recently. Do you have permanent work authorization? This can be one factor.

smart

Yes sir, I'm a permanent resident.

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the job market right now is tricky

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Hi Fishes,

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