I recently started my own outsourcing agency focused on customer support and sales services. With my background in customer service, training, and quality analysis, my goal is to help businesses improve their customer experience while building reliable remote teams. Growing an agency and finding the right clients has been both exciting and challenging. I’d appreciate any advice from others who have built agencies—what helped you find your first consistent clients?

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Friends and family and closest connections (those who will be most sympathetic)

You might be interested in my first book at this stage of your life/business. I wrote it to be helpful particularly for early stage professionals and those seeking the entrepreneurial pathway from more oblique angles:

https://www.amazon.com/Tattoos-Not-Brands-Entrepreneurs-Marketing/dp/1954676174

Would be grateful for your thoughts, sharing in your network. And of course dropping 5 stars on Amazon/Audible if you can! Happy to gift it to you (or anyone reading this) if helpful.

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Thank you for the feedback. I will give it a read and let you know!

The most important thing you need is working capital. Outsourcing businesses are profitable but are cash flow intensive. You’ll need to pay your staff long before you get paid by your clients. Especially as you land bigger contracts.

Don’t be afraid to raise capital so that you have at least 6-months of expenses in the bank.

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This is brilliant! I'm a Customer Support Specialist with almost 2 years of experience specialized in helping e-commerce brands with e-mail and chat support. I'd love to be a part of your team if you're open to discuss. Thank you!

Hi,
My wife would like to work as customer support specialist in NJ area. Can you please share any available jobs? thanks in advance

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