I spent a good chunk of yesterday afternoon on the phone with a client trying to clarify some inconsistencies in their initial intake paperwork. How do you typically bill that kind of client communication? Is it considered administrative, or is it directly related to the legal work?

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It is absolutely billable. I would ask the attorney for the wording for the bill but as long as you talked about the case, every minute you spent with them is billable.

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I don’t know what billing program you use but rather than “communication via telephone” I would use a “Meeting” code for it.

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I had a similar situation last week with a client who had conflicting info in their intake. I spent about 45 minutes walking through it with them. Since the inconsistencies impacted how we were evaluating potential claims, I definitely considered that billable. I always include enough detail in the entry so the attorney can make the call if needed.

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