I’m a PIC and have been one for CVS. I recently joined a long term care pharmacy where I have 3 employees. One of the employees who has been there for almost 3 years acts repeatedly in an aggressive manner - shouts and curses at times. I have spoken to this employee about this behavior but doesn’t recognize an issue but will “work”on it. This employee also is rude to my other 2 technicians along with every pharmacist that has worked with us, including myself. Not sure what to do at this point

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That's one way on how to effectively lose a job. Aggressive and hostile behavior towards other people in the workplace is something that needs to be acted upon. It needs to be reported to HR. As a manager it your job to protect your employees and maintain respect between each other.

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Sounds like this person is creating a hostile work environment. Look at your HR procedures and employee handbook. Your options should be there,

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