I’m doing some research on error and empathy. Has anyone come across any research on customer behavior, such as helping them cope with difficulties online and correcting errors. I’m reading and hearing no one likes “We sorry” interactions.

Posting as :
works at
You are currently posting as works at

never say sorry.

say..
thank you for your patience.

likehelpful

Article on Inc has data from a study (Search “Science says this is the best way to apologize”)

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