I’m looking for advice on patients who believe their online search results are more reliable than their medical team. They question everything we do based on what they read online, and it makes it very hard to provide proper care. How do you respectfully handle people like this?

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You need to empathize with them. They are not medically trained and are relying on whatever information they can get. Be another source of information for them.

I think you have to work hard to gain their trust. When they see you are knowledgeable and empathetic, that makes a huge difference.

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