I’m new-ish to my agency and keep stumbling upon tasks, processes, etc. that were never explained and that I didn’t even know existed relating to billing, invoicing, opening jobs, certain people to approach about those things, etc. (All very important and essential to project set up).

Is this normal for bigger agencies? I feel like I’m constantly guessing and no one has time to onboard me properly so I have to learn by doing and failing. I don’t need to be spoon fed, but it’s frustrating.

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Just ask someone if they’d be willing to coach you! Every agency has its own processes and it takes time to understand them. A combination of learning on the job, and asking for help / coaching is perfectly reasonable- give yourself some slack and don’t be hard on yourself!

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It’s the same no matter the size of the agency. In my experience most agencies suck at onboarding.

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If it's a bigger agency these processes should be covered by an existing training program (likely available on video given last few years of remote delivery). I'd also recommend making a few friends in finance - they're the experts and always appreciate curiosity and interest from account team members who want to get it right.

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Those sound like PM tasks except invoicing, that’s finance. Interestinggggg

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I had the same prob as an AE at FCB cure worst company btw don’t recommend working there

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