In chat, what is the best customer support you have received? And why?

How long does it take to implement a Plaid API product?

What are your go to sources for news? I am considering subscribing to The Ken.. is it worth it? Alternative suggestions welcome.

Does anyone consider going back to PwC? I miss the firm after the public sector spun off to become Guidehouse

Is HSBC or Credit Suisse or for matter of fact, any account in EY is asking EY employees to work from office or to work in hybrid manner. Any account in EY which offers permanent WFH?

I currently have my EAD based on my OPT with an addition 2 year renewal. I have also submitted a marriage based GC application in Nov 2021, did my biometrics currently waiting on my interview. I have an offer from a tech company and want to leave my current employer. I am worried if I tell my upcoming employer about being currently on OPT they will freak out and take back their offer even doh I can work and don’t need their sponsorship.

Do I have to tell ? Has anyone experience this before?

Considering an offer for Product Manager at Home Depot. Any insight?

Can anyone refer to positions in marketing, business development, or project management job opportunities?.

Looking to transition out of a clinical role to a “clinical data/tech role” to help bridge the gap between healthcare tech and implementation to healthcare companies/field clinicians. Any recommendations to look for healthcare tech companies or getting started for a clinical data training?

Happy Friday! Looking for an associate healthcare project management position in the south Florida area. If you’re hiring please contact me!

Poll: What dress code do you follow at your home office?

Best books on leadership and sales skills?

What are your favorite “sayings” or life advice?

Does any firm reimburse for part time MBA ? Thinking of applying for Booth part time MBA

Can someone give me an overview of Recruiter discussion at Meta for Program Manager role?

I just graduated with a concentration in Environmental Policy. Any advice for someone who is interested in breaking into corporate sustainability/a related field?

Hi everyone!
Does anyone know how much is the start-up salary range out of college for forensics/criminalist in California? And where to apply?

Can I still work as a telemarketer even though I have a noticeable accent? People don't say they can't understand me but they seem relieved when they get to talk to somebody else. My boss acts like I'm not very good at the job and I think it's because some customers think I am an "outsider," for lack of a better term. I just want to fit in.

Is outbound customer support typically less stressful than inbound?

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

How have the skills needed for working in customer support changed over the past decade?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

Tell me a feel-good story from work that will restore my faith in humanity.

Ways to destress during work as a customer support agent?

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

Will the customer support future be led by chatbots or will we still be necessary? lol

Creative ways to respond to customer concerns without sounding scripted?

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

What are your tips for publicly responding to negative reviews?

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

When you’re applying for customer service jobs, do you customize the resume objective for each?

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Managers, how do you help your customer support team avoid burnout?