In hospitality, especially, regulars are the backbone of a thriving business. They don’t just come back for the product; they come back for the experience and the people. How do you intentionally build relationships with repeat customers, and what impact has that had on your role?

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I have a few regulars I genuinely love to see. You start sharing little tidbits, ask about the family or the dog, and that goes a long way. It’s a real smile when I see them come in and get to catch up for a bit.

Definitely! I’m in a smaller area, so it’s nice to have that bit of community even if it is just once or twice a week!

I don't build them intentionally, it just kind of happens. You see the same couple of faces at your tables every week or two and just naturally build up rapport with them. They're the one part of my job I really like. I've got the sweetest older guy who always asks to sit in my section. Makes my day when I see him come in.

That’s honestly the best part of the job. Those regulars make the long shifts worth it. And a sweet familiar face like that definitely sounds like a highlight of your day 😊

Love this question. I build relationships with my regular customers by engaging with them and finding out what they may need. That’s how they usually open up to me. It impacted my role by building a clientele and a promotion within my company.

That’s a great approach. Building that kind of trust really does make a difference, customers open up so much more when they feel heard. Love how it’s even helped you grow your clientele and get promoted 👏

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