Interviewing at Qualtrics for either customer success or partner success role soon (helping to build out experience management practices at consulting firms), what questions would you ask?

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The first question would be “What is Qualtrics?”

Easily learned through < 5 min of research, so no need to ask and demonstrate an inability to prepare.

Do I have to live in Utah?

Yeah? Office is in Provo - what are some good areas to live for non-mormon single professionals?

I had an offer as a CS manager role. I asked a lot of questions about how performance is measured, and a lot of questions about what the day-to-day actually looks like. I also asked a lot about how the CSM role differs from other typical CS roles at other companies, and what the CS organisation will evolve to in 5 years. Even after I had the offer, I asked to speak to more junior people (I.e. those that would have been my peers) so I could literally have them walk me through what various typical days might look like.

I ultimately rejected the offer based on what I learned asking those questions. Not because it sounded like a bad role/company (in fact, I think it would be a cool company to work for), but because the CSM role was not right for me.

Good luck!

Nah the role I was looking at was purely CS, so I really don’t know much about PS

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