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No it tooootally is! Every restaurant or retail store I go to is the exact same. Staff is rude, or just completely checked out. My boss tries hard to make it a priority for us but I feel like we're the last standing shop where customer service is a priority.
IMHO I think it’s a hard sell these days, and it really shouldn’t be. I took a “soft skills” course online, where the instructor was reinforcing the importance of good CS skills and how invaluable they are to a company/org. So I posed the question:
If what you’re saying is true, and I certainly believe that it is, why is Customer Service such a devalued area?
In many cases it is the “red-haired stepchild “,
where lack of effort , resources and compensation have become standard. No answer.
what is customer service anymore...its bots.. no one ever helps you
What do you mean by "lost art"? Lack of competence, technical knowledge, people skills, or something that makes a good customer support agent? Or that most people who work in that industry don't stick around long enough?
There is all kind of issues and there is a heightened sense of lack of understanding and compassion on both sides, not to mention that some customers expectations are completely unreasonable, so it makes for a volatile mix when you think of all these differing factors that are involved.
I've worked at some places and new hire gets higher pay, meanwhile, the company and management wouldn't increase the pay for people who have been there a while and know how to do the job. So think for yourself, do you think these guys care that much to bother with learning more than what they need to know how to function the basic job requirements?
I believe that providing a positive customer service experience comes down to two fundamental elements: company culture and one’s pride in their work (aka caring).
Well to be fair, the recent years have put incredible stresses and changes on businesses, customers, and CSRs. There is all kind of issues and there is a heightened sense of lack of understanding and compassion on both sides, not to mention that some customer's expectations are completely unreasonable it makes for a volatile mix when you think of all these differing factors that are involved.