Lufthansa lost luggage on flight from Berlin to EWR during Jan 3 blizzard. Delivered 5:50 am, 13 days later, scratched & gouged. no messages re. bag's status during interim. points? cash? advice?

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I’d play up the damage part and not the delay due to weather. BA broke the handle on one of my bags and straight up they offered to just buy me a new one of comparable value.

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Be glad you got it?

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Lufthansa can only award points on their rewards program, Miles & More, so if you flew with them but wanted UA Mileage Plus Miles for instance, you are out of luck. Potentially push for cash, but hard to justify as a result of blizzard (eg. It was weather so they don’t take blame).

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Also if you bought it through a decent credit card originally you're likely covered by their insurance so consider that route as well

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Call the Hotline. They are pretty nice of you have a status / traveled business. Check if you have a insurance for delayed / damaged luggage on your company credit card.

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Thanks, D1 and D2... How would you recommend going about that -- calling customer service or the Miles& More direct line...

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