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The mention of curiosity strikes me as an essential trait which isn't highlighted enough. I've found that the best leaders are always reading and always curious about learning what others are thinking. People who are very curious about the world make better leaders. They just have so much more awareness.
When I read this the first time I thought it said I love hearing ways to simplify voices lol. Can you tell that it has been a day OP? I definitely think this is a great article and it is so important to empower your people to feel like they can come to you and their voice will be heard. Building rapport with your employees is a good way to do that.