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SPG app updated for me but not combination
Hi,
Is anyone facing same situation?

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This probably just means they called them and no one picked up the phone.
Yeah I think this is probably the case but I just want to plan next steps just in case new employer needs verification
It couldn’t hurt. In my experience, background checks have this issue frequently.
Thanks! It’s good to know others have had this issue before. Did you reach out to the employer or the background check people first?
I proactively provided W2s to try and move the process along more quickly. Was this a small company and/or one that is no longer in business? If so, those are typically harder to validate.
Regardless, I wouldn’t stress too much about it. If you share W2s with the background company and/or employer that should be fine.
Thanks for sharing! I’ll reach out to HR and offer any documents they might want. Not a smaller company but part of the previous firm was acquired by my current one (I’m guessing that might have been the issue).
Tax documents or an offer letter will work. This happens all the time. Dont stress.
I had a similar issue and providing W2’s solved the issue. Really unnecessarily stressful in the moment though so I definitely get that.