Now that I've been promoted out of frontline and more into management, it's like a whole department of people just waiting for you to mess up and drag you through the mud. I used to love leadership, but I'm finding it increasingly hard to help motivate and be relatable. I'm off phones, but the stress and anxiety still exist. It's just a different animal now. I felt less micromanaged as an agent. Please help.

I am a personal injury attorney making 79k with ability to keep 40% of anything I settle, bonuses for originating work for the firm. I am 1.5 years into practicing as a Plaintiffs PI attorney - I have a review coming up - suggestions on what I should ask for as a raise. I’ve settled a couple cases and working on a third settlement. I’m new to the practice area but cannot get a read on whether a raise is coming at review - nothing but positive feedback from both partners I work with, but doesn’t

Anyone available for fit prep tomorrow at 5 pm est?

Thinking about making a jump from my V50 litigation group. 10 years experience. What are some top paying government jobs? And how much could I hope to earn?

Does your firm let you take 28-30 December off? Many of my team members won’t be working those days and I decided last minute that I’d like to travel somewhere between Christmas and the New Year.

Tips to clear AWS solution architect professional exam. No background in AWS

Is this bowl still active? M looking to chat

Just started studying for audit and there’s a small section about intro to excel/data prep in excel and was wondering if this was part of the new material change? Just wanna know if I can skip this section. Thanks!

Any insight on New mountain capital? (WLB, culture, comp)

Thanks in advance!

Watch aficionados - Any suggestions for women’s watches (or unisex) 1-2K? Have been eyeing Nomos but love rose gold and price point for nomos rose gold is significantly higher

Iam working in Credit Risk regulatory risk reporting..7 yr WOE with 15lpa CTC. Which Investment Banks should i target in Mumbai to get a good pay raise and better growth in work wise. Any suggestions?

Thanks you.

Thanks for setting this up!

Hi everyone,
How much do you think a CHT of 7 years should be making in New Jersey.
I also had 2 years as a secretary prior to becoming a technician.

First time posting on here… what do you like best about this app/what’s the best way to use this app to get its benefits? 🤔

Have McK phone case coming up, has anyone had feedback on why you haven’t passed? Looking to avoid missteps.

McK 🐠 can you work in PEPI practice in any office? Anyone in PEPI in the Midwest offices willing to chat? I’m currently in a T2 firm PE practice.

What is post-MBA associate comp in Canada at MBB? Is it thr same nominal figure as US, but in CAD (I.e., lower when converted to USD)?

Anyone Hiring or willing to refer for a new role Within industry/strat consulting for TMT (Telco,Media and Tech)

Background : 8YOE (7 for TMT)
4 years in telco strategy (industry)
2.5 years Ex MBB
Currently at Boutique (TMT focus)

LOCATION: UK/London
Thanks!

What is the perception of a McKinsey solution role that is a CSP? Can I exit to tech? Would the role be better than the T2 role I have now?

Are you worried about how quickly AI support is growing?

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

Hi fishes, do you get paid by the hour or receive a salary?

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

With technology ever expanding, how do you think it will affect customer support? Will your favorite brands/companies replace people with robots?

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

Creative ways to respond to customer concerns without sounding scripted?

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

Any suggestions for how to find a fully remote customer support job?

Tell me a feel-good story from work that will restore my faith in humanity.

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

Hiring managers, what do you look for as you’re going through resumes?

My company is receiving backlash for…let’s say a poor decision that has gone viral in my city. For 3 days, almost everyone who has called customer support is just looking to insult and yell at us. This isn’t our fault :/

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

Managers, how do you help your customer support team avoid burnout?