One of my reps has been seeing a slight increase in chargebacks recently and we realized it was tied to setting unrealistic expectations during the sales process. We have had to pull back and focus more on transparency to protect our long term revenue. How do you handle prospects who seem like a high risk for a chargeback later on?

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I remember experiencing this… I was so pumped to get the ball to the end zone having no worries about the what if… challenges happen, that’s the sport we’re in…

Best advice I’ve gotten… don’t overcommit your clients, don’t sell them something you knew they were on the fence on in the first place, and be the best steward of the clients money… if you’re trying to get a client over a breakpoint, and know that you have zero risk of a chargeback under the breakpoint, it stinks, you make less money..: but it’s better than starting negative on the month or quarter or year (in fringe cases)

likesmart

Thank you 😊, I dont over sell to iffy individuals and I know a lot of sharks that do and pay for it the following month. Selling just to hit numbers but not selling the value of the product or the customer plain doesnt need it but was pressured.

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Setting realistic expectations is so important. Losing a sale today is often better than creating an unhappy customer and a chargeback tomorrow.

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I always tell my reps that account management is top priority to make sure your customer stays and is the reason they are still with you.. yes the product is what they needed but their sales rep is why they stay.

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