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Hi there. Ex Deloitte Sr Mgr here, currently in tech pre sales (SaaS / MarTech). Recently spoke to both Salesforce and Adobe recruiters for roles that I thought were lateral moves (Sr SA / Sr SC), therefore I did not proceed with the selection process. The recruiters from both companies told me they typically hire at that level, and people are considered for promotion to Principal in 1 to 2 years. I found that odd. Is that right? What’s the typical TC for SAs and SCs there? (15+ yrs exp).
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Generalizing here, but:
Presales is faster paced, more challenging, usually tired to revenue (earning commissions), and typically requires more breadth of knowledge. You also need to know and be able to deliver on the sales playbook, especially understanding the value, why, and stories about your products. I'd say this is the more stressful of the roles. You don't own your calendar so there's less flexibility or WLB.
Post sales is more stable, usually focused on being a subject matter expert, more likely to be tied to revenue retention and/or upsell, CSAT or NPS scores. Still some stress, especially when paying customers aren't getting what they feel they are paying for. But you don't own that relationship, typically that falls to their account manager or CSM.
Both have value, pre sales tend to have more earning potential but I've seen people be successful in both spaces. Some off the best post sales people I've know are now CTOs, founders, etc. Personally, I've always liked being tied to revenue and having a commission component in my comp plan. I think ultimately it comes down to which team you like working with the most: sales people or customer success
Thanks so much. By post sales, I did mean customer success manager roles mainly…