PwC folks - I'm diamond status with delta and have to cancel/change a trip at the last minute (within 24 hours). Is it better to cancel it via PwC help or delta diamond reservations line?

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You're gonna lose 200 bucks either way, that's Delta's cancellation fee. Sometimes you can call Delta's medallion line and they wave off part of that fee if you reschedule, not sure about cancel.

OP ... it depends. As a Diamond, you get free same day confirmed changes. If you need to outright cancel, use the travel department for a couple of reasons. 1, they will track the residual value in your Voyager account; and, 2, I have heard we actually get some negotiated number of waivers from DL for travel changes based on our volume.

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