Relatively new partner here. Recently, I took my eye off the ball of a small closing (assuming, incorrectly, that the senior associate was on top of things), and the client became openly frustrated with us. It all ended up fine, but I never directly apologized. (I am also a woman and hyper aware of the female tendency to over-apologize.) Do I send the client a note/call to acknowledge the shortcomings and take responsibility? Or would that be met with annoyance?

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Honesty and an apology goes a long way. I’d skip the passing of blame on the Associate as it is ultimately your fault. Just apologize

likesmart

It will be fine. Be humble and honest.

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This is still a relationship business. Call the client and get it off of your chest. Stress the fact that you value the relationship and that you will do a better job.

likehelpful

This is solid advice

Call. Apologies generally work or at least reduce the damage. Or at least contain it so it stops spreading.

The female tendency to over apologize is only a thing when you’re not at fault. But you are here.

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I agree with all the earlier comments. Taking responsibility goes a long way. Do it with a personal call, not email

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I’d reach out, clients appreciate lawyers who take ownership, and I wouldn’t even mention the associate’s role - hey, just wanted to say my apologies for the oversight, I certainly value our relationship and I’d like you to know that won’t happen again.

helpful

Thanks all - really appreciate the quick and frank advice.

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Own it, apologize

Yes apologize.

By phone.

Pick up the phone and call. It's always a good idea to personally extend best wishes for the Holidays. Blend into your conversation the recent transaction and ask the client what she would recommend to improve your firm's service. After she expresses her concern, then apologize as appropriate and thank her for her advice. Sometimes a tough experience can lead to a better relationship on the other side. Good luck.

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