So a couple of customers have complained about my excessive use of technical jargon. I thought I was good at simplifying everything to make communication easier, but now I'm questioning my ability to do so. How can I handle this?

Can H1B approved under consular processing but yet to be activated be transferred to another employer and can the new employer apply for transfer and change of status?

What kind of comp could I expect for corporate strategy at a MF?

Can anyone please refer me retail banking BA job

I had no income in India and was in US the entire year. Do I need to file IT return with 0 income?

Does LTI provide reimbursement for WFH setup ?

Hi Fishes, Can you continue with your existing ICICI account with EY (for salary credit). Someone said EY doesn't consider ICICI so better get an HDFC or some other account that it is associated with

What’s your opinion on Cue Health?

I’m hiring a part time remote recruiter! Minimum of 3 years of recruiting experience, at least one year of DoD recruiting. Please feel free to message me if you’re interested or know someone who is!

What is the salary for Software Engineer position at Optum?

Accenture folks!
Can I submit the Time report in the next fortnight if I missed current fortnight (1st -15th sep).
Will there be any consequences?
I have recently joined Accenture (DOJ- 1st Sept) and I am yet to receive the WBSe details for time report submission.

Please help as I continuously receiving automated mails to submit the time report.

Thanks in advance!!

thinking about making the move to Havas, I’ve heard they’re making a lot of changes and restructuring. Trying not to base my decision off of all the rumours. Any thoughts from current employees?

I see several AE openings at FCB. Anyone know what the accounts are?

Has anyone moved from HR consulting to Core HR Roles?, I wanted to take some career guidance from him/her

Cockapoo vs cavapoo? Easier dog to own

Best way to transfer money from US bank account to Canadian bank account? Transferring offices to Canada and want to learn what is the best / most cost effective way to do this. Thanks!

I can sense resource cut in coming few month in MasterCard India in non technical profiles. Anyone else feel the same ? Should we be cautious.

Hi is there any year end bonus / appraisal for the employees who are joining in December?

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Hi fishes, do you get paid by the hour or receive a salary?

How have the skills needed for working in customer support changed over the past decade?

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

How to stop customer service from ruining your day?

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

Are you worried about how quickly AI support is growing?

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

Creative ways to respond to customer concerns without sounding scripted?

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

I'm going to yell at the next person that suggests "just talking on the phone all day" is easy. Telemarketing is the hardest job I've ever had

I cringe when I'm at a friend's house and they answer their phone, find out it's a telemarketer, and just hang up on them. It's so rude. They know I have to cold-call people at my job and you'd think they would at least act like they were more respectful of the job.

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

Managers, how do you help your customer support team avoid burnout?

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Working from home in customer support provides so much flexibility as a stay at home mom. I can take care of the home, my babies and work without feeling guilty ….talk about mutli-tasking!

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

When you’re applying for customer service jobs, do you customize the resume objective for each?