Sometimes travel is not easy like it should be.
I had a $1200 credit (b class flight from Paris to NY) from American Airlines that I was told was good for any trip. After 30+ hours between call backs and different desks, they tell me because the trip originated in euros I can only apply it in the US.
Fine, but then after another hour on hold, I hear that it can only be redeemed in person at a ticket counter in Paris. I live in NY. Was never told of these stipulations before.
Never again AA
In a global pandemic in a digital age the only solution you have for me is to go to the ticket counter halfway across the world? No thanks. @delta would do better.
Rising Star
Delta is LOVE.
Chief
There’s no way you have to go to Paris to redeem. Find another rep
Chief
Call again and talk to someone else until you’re booked on a new flight. I refuse to believe you have to rebook it overseas. Why can’t they rebook over the phone?
I had something similar with Delta. Was living in London, booked a roundtrip flight to the USA using Air France credit during the pandemic, decided to stay in the USA so waited for Delta to change the flight schedule before I cancelled, was given a flight credit, and when I was trying to use the flight credit for a domestic itinerary was told I could only use it for US - Europe. I pushed and got a refund because Delta changed the flight schedule (including the connection airport) so they were required to give me a refund by FAA guidelines.
Is it that they want you to use it on an AA booked, BA metal flight (I.e., they want you to use it on another transatlantic flight)? I have used credits from foregone international AA/BA international flights. It was no issue.
Worthwhile escalating to AA management.
As with any airline-related issue, if you don’t like the answer you received, HUCA
This can’t be right. Look up the EU laws around flight travel and cancellations. They’re much more passenger friendly than the US
Was the credit from AA or actually a partner airline like BA?
Directly with AA