Thinking of sending gifts to loyal customers who are mainly other SaaS companies. Is sending something like whisky, wine, food, or a notebook worth it? I would love to hear your thoughts. If you ever got that kind of gift from a company, how did you feel? Appreciate any help.

How’s American Express as an organisation for UI/UX designers. Is it true that you have to work during the US hours and it’s pretty stressful. Is it true?

Just got rejected by an opportunity that I was really excited for / aligned perfectly with my interests and skillset. Pretty bummed by it :( How do you all self-motivate after these kind of rejections?

How is the wlb in EY LLP. I am going to join in PAS - Consultant in Mumbai.

Not going to mention the firm or the engagement but heard that a senior manipulated a PBC to agree to their work paper and was curious if this happens more often than I thought. Am I naive to be in shock about this?!

Plan on visiting SFO this August and wanted to check if any F is up for drinks or dinner spend some quality time. Male 34 , tall 5 11, brown and happy to message and set up some time if we find each other interesting.

How do you know you’re a good designer? I get most of my ideas from being inspired by other work and just creating what I feel looks good. I know how to use design programs. But, I don’t know if that’s enough.

Might have to leave the “all things points” bowl soon if these creepy ant/roach/bug posts continue. Making me so paranoid to stay in a hotel now smh

Average salary for substance abuse counselor

Thought this bowl will be fun when I joined but people are posting serious stuff here as well 🤔

Who does the Director of Product Marketing typically report to (besides the CEO in tiny startups) ? VP of Marketing? I can't imagine it would be housed under Product/Engineering...

Hii Fishes,

Anybody know that after giving interview in Dell. In how many days i will get the feedback?

Is it had to become an Art Director for a fashion brand? Because I was told if you aren’t familiar with Textiles, patterns and fashion merchandising it’s hard to get into.

Is it worth joining Accenture Strategy as a Consultant (L9) with 6 YoE? How is the quality of projects ? What is work life balance like? How about base salary, bonus, perks?

What will be in hand salary per month for fixed pay 20 LPA in EY GDS after tax deduction?

What did you think was cool when you were young, but isn't cool now?

Best stocks to buy/DCA into during the continued recession/incoming pain?

Which consulting firm values TS/SCI FS the most? Getting the feeling that Deloitte doesn’t

Are you worried about how quickly AI support is growing?

Hiring managers, what do you look for as you’re going through resumes?

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

Managers, how do you help your customer support team avoid burnout?

How to stop customer service from ruining your day?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.

When you’re applying for customer service jobs, do you customize the resume objective for each?

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

I'm going to yell at the next person that suggests "just talking on the phone all day" is easy. Telemarketing is the hardest job I've ever had

Creative ways to respond to customer concerns without sounding scripted?

How have the skills needed for working in customer support changed over the past decade?

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

Is outbound customer support typically less stressful than inbound?

Tell me a feel-good story from work that will restore my faith in humanity.

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

Will the customer support future be led by chatbots or will we still be necessary? lol

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.