We’re considering discontinuing our emergency clinic due to staff burnout. However, the next closest ER is more than an hour away. How do we break the news to clients?

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What a bad news! Is there no possibility of keeping it? An hour can be a long time for some cases

I don't think there is a good way to give this news to the clients, I think it is necessary for them and it will be very difficult to accept the change.

Sorry it has come to this :/ If your staff burn out completely, not only will the ER be gone but so will the day clinic. There is probably no good way to let people know, just rip off the bandaid when you're sure closing the ER is the only option.

The best way to break the news to clients is to be honest and upfront about the situation. Explain that you are doing everything possible to keep the clinic open, but that it is no longer feasible. Thank them for their understanding and let them know that you will do everything possible to help them find alternative care.

That's a shame for the community, but I get it. Clinics are just getting so overwhelmed. There is no way to make the news go better; be empathetic, show you understand how problematic this will be, but be firm.

Can your clinic offer better pay or benefits to attract more employees?

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