What are some of your “go to” on-set tricks of the trade to keep clients happy? The 2:00 PM Caffeine Run? Walking through storyboards each morning before shooting starts? Handing out production company swag?

like
Posting as :
works at
You are currently posting as works at

Just building rapport without overdoing it. I have been in the industry for a long time and clients are more comfortable when they see you just acting normal and not so pushy with things.

like

The best way to build the client relationship is to ensure everyone is aligned with each shoot before moving onto the next … account needs to ensure the shoot runs on time. Production may charge overtime if it over runs on the day …

like

I second this! The producer will likely be the timekeeper but it's SO important to make sure your client is focusing on the screen and is approving each shot before the next setup begins. The last thing you want is a client coming back to you when the drive is delivered and saying they wanted different shots or there is a product being incorrectly displayed.

like

At the end of the day, clients just want quality work that they can take to their managers to show off. Whatever you can do to ensure that will keep them happy. Whether it's having them walk the set before shooting to ensure proper placement of products, or checking in with them before the setup wraps to ensure you've captured what they're looking for. Don't overdo it with the pleasantries and ass-kissing 😉

like

Love your answer! I’m all about results, building open dialogue/rapport is great. This has always been important to me… I still connect with previous clients about their kids, families, etc., at the end of the day the client want us to make their experience as smooth as possible when it comes to what they need.

like

Clients want someone and a product they can trust and as long as you have that you have them. On site clients like to feel comfortable with you so it’s always right to give them room to talk about themselves and it gives you tools to work with. For some it’s their family (especially their kids) for some it’s just noticing the slightest detail and change

Related Posts

Recently i given a interview in hdfc bank for sales manager Auto loan - but i had intermediate - distance mode ( single sitting ).. they said ur not eligible has per company policy - So did i did some thing wrong in my studies... Is it my mistake.....which is i done 1 yr intermediate. Plz suggest what should I do..... Really I need

Posting on my wife’s behalf - We recently moved to the US and she is currently looking for a good role in HR consulting. She has previously worked with KPMG, McKinsey, Korn Ferry and WTW in Talent and Org. consulting practices in India for about 12 years. She also recently cleared her SPHR certification. It will be a great help if anyone can refer or aware of any job openings in NYC area. Thanks!

like

Hi fishes, do qualifications like B.E, BCA or BSC decide the CTC?

like

What is the salary structure in verizon?

like

Credit suisse or Barclays? Both offering same amount.

like

Hi,
I have got an offer from JPMC and I have another counter offer . Just wanted to understand if there is any probability for the JPMC offer to be revoked if I am renegotiating with them? Also, how many days before my LWD should I ask for renegotiation?

like

Anyone ever heard of Credigy?

like

Got an offer to clerk for a DJ over the phone a couple of months ago. Silence since. I start in late summer, but when should I expect HR to reach out with onboarding materials? Is an offer letter usually sent?

like

What's a good heel height for work?

State bar fees while you’re clerking? Please tell it doesn’t just come out of your own pocket during the two years? 😭

like

Is anyone here a vendor at the Renegade Craft Fair?

like

Looking to hire and agency/ contractor to help prototype and develop a product using Arduino/Pi?

I have used Upwork in the past but am willing to pay more for better service and more robust rollout.

like

What happens if you quit your job while in the process of getting a clearance?

My company is in need of a update online, could use your opinions! We need to better showcase our culture (caring, supportive, fun, intelligent IT industry leaders) as well as diversity. We are predominantly white still but making strides to improve here. What’s the best way to approach? I don’t want to seem disingenuous or that we are singling out our diverse employees (asking for photos). We have a remote and on-site workforce about 350+ EEs. Non white EEs make up about 35% of the company rn.

like

Full day WFH on Saturdays are the worst.

like

Hi Guys, How is Capgemini Invent? Is it a different company or SL? How are its projects and opportunities?

like

Matter likely to receive media attention

like

FRM average salary through uhaul

like

Additional Posts in Account Management

How many years into your career did you start to feel jaded about the industry? I only have 4 years under my belt and still believe it’s fun and challenging, but I see so much negativity on here.

like

What are the key skills that one needs to master to become a Acct Sup? Is it always do it first before being promoted? Or is most of it learning once you’re in the role?

like

What’s the average time spent in an AE role? I’m eyeing an SAE position and feel like I’m already taking on some of this responsibilities

like

Any advice on how someone can make the shift from pharma to consumer goods?

like

Anyone have any advice/best practices on the best way to collect feedback in a workshop?

like

Hi everyone,

I'm going for a role for Account Director and have gone through the interviews with the head of accounts, BD as well as the ECD's. I received the following email at the end of the day:

"You are one of two candidates in the final round.

One thing we haven’t spoken about are your salary expectations. Could you have a think and let me know early next week as well as your employment status (residency permit)."

What would be the best way to answer this response? Appreciate the help

like

What are some questions you could expect when interviewing for an AE position? Trying to nail this interview tomorrow, so any advice/tips are welcome. Thanks!

Transitioning to become an AE - how often do you guys typically travel (pre-covid)?

like

When you sell a dedicated website for a special deal, do you give the CRM for free? Is vTiger CRM your advice? Otherwise, what are your most common recommendations about CRM?

like

Moving from AM to AD at another agency. Any words of advice?

Any thoughts on Laundry Service?

When’s the best time to go client side? Wait till I get a promotion or try to switch sooner rather than later?

like

I want to quit without a job lined up. My agency is a dumpster fire of incompetent project managers, revolving door of creatives and culture of not holding people accountable amidst a micromanaging gossipy leadership. I just want out. Tell me it is ok and will be alright.

likeuplifting

I am not in account but would love to have a more comprehensive take away from meetings particularly client feedback verbalized. How do you account folks do it? Tips and tricks? Thank you!

like

How much are my fellow VP Account Directors out there making? Just trying to gauge if I am being paid fairly. Don’t forget to state market and YOE. I am making $135k, 10 years of experience and in Chicago.

like

My boss’ boss told me she wants to hire me to account Sup. I’ve been with the agency for three months. I know ppl will be mad they didn’t get it. Not sure if I should follow up?

like

What matters more early in your career, agency name recognition or project experience?

What are some good workshop classes for improving your presentation skills?

like

What are some good practices during the sales phase of a potential project to execute before the contract is signed? Seems obvious but would love some ideas on standard operating procedures that help with seamlessly handing over a signed contract to the account team. For example, speaking to the potential client explicitly about their role in staying on schedule, reviewing scope creep consequences, etc.

like

Anyone else finding it very difficult to get any enjoyment out of account management these days? Any coping tips? I feel like being an account person is especially difficult in the COVID era since so much of what we do is manage communications, ensure the team is set up well etc. None of this feels particularly fun alone staring into the void of Zoom all day ... but the same pressure is still there. I feel like I spend every week counting down to the weekend which kinda sucks.

likehelpful

New to Fishbowl?

Download the Fishbowl app to
unlock all discussions on Fishbowl.
That was just a preview…
Sign Up to see all discussions
  • Discover what it’s like to work at companies from real professionals
  • Get candid advice from people in your field in a safe space
  • Chat and network with other professionals in your field
Sign up in seconds to unlock all discussions on Fishbowl.

Already a user?
Login here

Share

Embed this post

Copy and paste embed code on your site

Preview

Download the
Fishbowl app

See what’s happening in your industry
from the palm of your hand.

A phone with Fishbowl app

Scan your QR code to download
Fishbowl app on your mobile

Download app

Sign up for free to view this conversation on Fishbowl

By continuing you agree to Terms of Use and Privacy Policy

Already have an account? Log in

Sign up for free to continue using Fishbowl

By continuing you agree to Terms of Use(New) and Privacy Policy(New)
Messaging rates may apply

Already have an account? Log in

For account settings, visit Fishbowl on Desktop Browser or

General

Legal