What's the best piece of advice someone has given you when it comes to working as a customer service rep?

"don't take it personally" is a big true, but some days it's hard not to do it

How does Barclays virtual onboarding process works???

I had an initial interview on Wednesday. About an hour later, I got a call from an internal recruiter from the same company wanting to follow up and see how the interview went. I didn’t see the voicemail until the following morning when I was at work and called her back that afternoon when I was out of work. I still haven’t heard from her. Is this normal? Should I not try calling back again? I’ve been at my job for several years, so I am unfamiliar with how I should handle a situation like this.

Curious about what other executive assistants get paid? Not sure if is is within the allowed rules of Fishbowl… I am feeling quite underpaid at the moment.

Also if you are answering, what part of the country are you in? And what are your hours, what field are you in, etc ?

Excited to be here in this bowl with y’all! :)

Can someone please refer me for Network security administrator profile Noida.

Any good resource that are related to financial data and a company going public?

For those of you coloring your hair at home, do you color your whole hair each time or just your roots? Also has anyone tried Herbatint products?

The new X7 looks like a faakin’ Kia….

Hi All! I am teaching English 4 for the first time this fall, and I’m just wondering what ideas y’all have for starting off. My class will be TINY (less than 5) so I want it to be super-engaging. All Black and Brown students. Help!

Hello all,

Does citi provide guest house for few days if we are going to work location from base loacation for 2 days.

Plase give ur thoughts on this.

Any thoughts on Aera technology?

Hi guys in Accenture, myCompetency, for Primary Skill assessment is there any proctor checking or it's just an assessment without any proctor or supervision?

Anyone with two full time roles run into the issue of having conflicting meetings? What do you do?

Best farmers markets you’ve been to? 🤨

Anyone have any good book recommendations?

Hello everyone,

I'm looking for remote opportunity as a reactJs developer.
YEO: 3

Any help would be appreciated.

Someone on discord said this today: “FAANG is an umbrella term for any sp500 company”

“Yeah I work for MBB”

>works at Accenture

Hi Anyone working atos for manulife/John Hancock insurance client. How's it in terms of work life balance, avg yearly hikes, growth and onsite opportunities.

Hiring managers, what do you look for as you’re going through resumes?

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

Managers, how do you help your customer support team avoid burnout?

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

Tell me a feel-good story from work that will restore my faith in humanity.

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

Introverts like myself are really grateful for work from home jobs. We really never have to leave the house and it eases our anxiety. Let’s boycott being forced to be outside with PEOPLE.

Will the customer support future be led by chatbots or will we still be necessary? lol

We’re losing employees, understandably so, because of how customers behave. That means longer wait times for support which makes customers even angrier. What happens when there is no one left to do the job?

Creative ways to respond to customer concerns without sounding scripted?

Anyone else feel like customers have been super irate lately?

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

As a customer screamed “I’m going to get you fired!” I thought “thank you, that would be wonderful.” That’s when I realized it was time for a change. What was your last straw?

I hope you don’t mind, but I just have to brag. I QUIT MY JOB TODAY. Farewell, Karens.

Do you feel working in customer support has made you a better customer?

Remember most customer reps do want to help you. In some cases they just need to go through RED TAPE. 🙂

What tips would you give to someone going into customer service?

Is it normal to be ghosted after interviews? I’ve had three recently and not one callback.