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We charge a restocking fee for all returned items, unless the item is defective or damaged. This helps to offset the costs of processing and reselling returned items. Hope this helps.
Restocking fees if in their contracts. Sales may know but majority there is one. Just make sure you are charing right amount.
Pretty standard to have a restocking fee. But we also don't take returns past 30 days so this dramatically limits our number of returns.