Worst customer support experience? Anyone wanna go first? We’ll be here a while *chuckles*

Hi, I have an upcoming interview with ZS for an associate consultant role. Any insights or tips to help me prepare? It’s 3 30-minute rounds: behavioral, structured, and unstructured. TIA

If you had $100k cash, how much would you invest (say, over the next month) vs keep cash. Moderate risk appetite generally (though not sure what that means in this environment). How would you invest?

Getting my first AE shoes. Which one should I go for ( Fifth Ave vs Park Ave). Leather sole? Also what’s the best color ?

What are placement levels like at Top MBA programs from PE Ops? Is it more in line with MBB or would a two year stint in PE ops boost your application significantly

How is the citi project in virtusa?

My tech stack: Java, spring boot, microservices, react

Is there any framework used ?

Please suggest

Thanks

How long it will take to receive cis form after L2 interview round. I have attended L2 round last week. Still no response

Hi Fish,

I attended the interview in cognizant. But i didn't get any feedback of my interview. So, what should I do? Also, I dropped the Mails to recruiter. They did not reply on that.

Does your firm prohibit current employees from serving as a reference for former employees? How are recently “separated” employees supposed to find another job?

Got offer from Cognizant and Infosys.. Where Cognizant offering more package almost 1.5 Lpa mor, but heard lot of negative review on social media like they don't have good project, no job security, they will make you to work on other tech etc . Is it true ? Share some pro and cons that will be greate .. thnks

Hi Fishes,
I have cleared L1 round interview with LTI, can anyone tell me what can I expect in L2? Is it going to be technical round again?
It's for Angular Developer position.

Thank you!

Ev bubble finally bursting. This rout will separate froth from long term plays. What are LT spacs or EV stocks you are doubling down. Hopefully another 15-20% correction in EV will be healthy.

Hi folks,

Can I switch my role from a Java Developer to a Salesforce dev in the company itself?
Need views on this.

Is there any vacancy in Capgemini for Powerplatform,
Please refer

Joined EY India a few months ago in tech consulting and have been working 12 hrs a day + 4-5 hrs on weekends and official holidays too. My project has literally 2 people (1 technical ie Me) and I'm myself new to the technology. I'm expected to make magic happen out of thin air and I don't know how I'm gonna survive here. Any advice?

Hello Everyone
I have a offer from pwc for senior associate role for 6 yoe, I have another offer as well.
any suggestions pwc revise offer or match the ctc of another company.

Anyone else frustrated by colleagues abusing WFH? I was hoping COVID would show that we’re capable of working from home as an option, but partners are getting annoyed that people are doing things like grocery shopping and getting their oil changed in the middle of the workday.

I found a company I was really excited about working at. I applied for the job and went through 5 rounds of interviews. At the end they said I was OVER qualified and they want me for a different position higher up in the company. I was super excited they then had me go through 5 more rounds, 3/5 people were the same. The interviews mostly went "didn't you get the job, I highly recommend you? I'll just put you down as a 10". After those were done they told me I was UNDER qualified. Can't win!

Has anyone had success claiming for unemployment benefits while on H1B? For data point, I’m in NY and I received a request for documents showing work authorization and sent back EAD, SSN, copy of H1B stamp and I797. Case is still processing.

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?

Hiring managers, what do you look for as you’re going through resumes?

Will the customer support future be led by chatbots or will we still be necessary? lol

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

I’ve spent 3 years working at a call center and I would do just about anything to get off the phones. Do I aim for a promotion, or would I be better off trying another industry?

We’re losing employees, understandably so, because of how customers behave. That means longer wait times for support which makes customers even angrier. What happens when there is no one left to do the job?

Managers, how do you help your customer support team avoid burnout?

I’d be so much happier doing customer service through live chat instead of phones. Are there jobs that hire just for online support, or do they all require you to take calls?

Hi fishes, do you get paid by the hour or receive a salary?

What tips would you give to someone going into customer service?

Creative ways to respond to customer concerns without sounding scripted?

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

Anyone else feel like customers have been super irate lately?

I grew up with a lot of social anxiety so I can't really believe I'm saying this, but my favorite thing about working at a store is that I have to talk to people every day. It's really helped me come "out of my shell" and stepping outside of my comfort zone has given me more confidence than I ever thought it would.

What are your tips for publicly responding to negative reviews?

Tell me a feel-good story from work that will restore my faith in humanity.

Is outbound customer support typically less stressful than inbound?

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

Any suggestions for how to find a fully remote customer support job?