You can still be recorded after a customer hangs up. Some people forget that. I don't even want to guess what my leads have heard while not actively talking to someone! Also, don't treat the mute button like a ticket to say anything you want. What lessons have you learned the hard way?

Anyone made a switch to health tech companies? Do you like it?

anyone know who created Palantir's website?

How to get released from the tcs project?
in the past i have seen My project manager has not given them a release, in the end they have to resign.
I am in a product support project, i want to switch to another domain.
I am preparing for that but here also i work honestly. I got A band in the last 2 years, my lead is on notice period now they are making me lead ,i dont want that ( extra responsibilities with no extra money) but currently I am the only option for them.

Am I too late to find an academic year internship for an agency? Based out of Boston looking for a part time internship position once my current summer internship ends.

How do you deal with a boss that wants you to quit and is becoming increasingly more abusive. But you haven’t found a job yet and need this job financially.

What's a fair amount of resignation notice to give when you are a C-level/executive committee member?

Hi Fishes,

How much can I expect the offer from Ericsson on 6.6 yoe and on Production Support Role?

I have a contact who is a hiring mgr at a company I want to work for. He told me he has an open role for me and set me up with 6 interviews over a 2 week period. They all went really well and HR said I’ll most likely be moving forward to a site visit. But now my contact has ghosted me. After I made 3 outreaches he had his aa schedule time for two weeks out. Why am I being iced?

$210k TC in Bay Area (Consulting) or new offer: $220k TC in Austin (FAANG)?

Looking for referral in JP Morgan for credit analyst role . Location Mumbai/Bangalore preferable@jpmorgan

Taking the NY bar for the first time. Is it fine to take it from the work laptop because personal laptop seems to be giving up in life! Please guide any pros or cons. Thanks !

Hoping for some Friday Friendliness on this one: have several team match discussions coming up for Product Management roles. How would you advise getting a good feel for the team, assessing the lead, and otherwise proving the team dynamic?

What type of background check do HF/PE/VC forms so these days? Employment, education and felonies are a given (I think) but is fingerprinting and drug testing still in the mix? How about credit score?

What’s the difference between the excepted service and the competitive service?

I’m feeling really discouraged. I’m in the merrill lynch fa program and I’m prospecting a lot and going to tons of high end networking events. I have good convos but then struggle to get meetings...

Hi
Anybody from hsbc provide me a referral for sr.analyst position in analytics

Yoe 2.4
Tech: python,SQL,pbi

Hi all. I have applied for Oracle PL/SQL job opening at BOFA. How many rounds of interview will happen and what are they? And my YOE : 6.6 my current CTC is 14.68LPA. How much should be my expected CTC?

How is ZoomInfo as a company? How is the work culture? What is the salary growth?

With technology ever expanding, how do you think it will affect customer support? Will your favorite brands/companies replace people with robots?

When a customer asks how you are, what goes through your head before saying “I’m great, thanks”?

Hi fishes, do you get paid by the hour or receive a salary?

Is anyone else worried about how fast digital platforms are changing? Older employees are already struggling to keep up, and it feels like we always have a new platform to learn.

What are your tips for publicly responding to negative reviews?

When you’re applying for customer service jobs, do you customize the resume objective for each?

Any suggestions for how to find a fully remote customer support job?

Are you worried about how quickly AI support is growing?

If you had to wipe a company off the face of the earth based on their customer support, which one would it be??

"You can't please everyone!" Being in customer support for 4+ years, that statement has never been truer.

Managers, how do you help your customer support team avoid burnout?

I'm going to yell at the next person that suggests "just talking on the phone all day" is easy. Telemarketing is the hardest job I've ever had

Sometimes it feels like customer service is just trying to calm down a large, angry toddler.

I do feel bad when people can’t afford our subscription any more even though they love it. However, I wish they would stop getting mad at me over it. It’s not my fault!

Do you ever get overwhelmed by the number of software programs you have to use at work?

Yesterday someone told me: “I will never shop here again!” I saw them at the same time the following week! Lol. Just a reminder to not take anything too personally.

For those of you who lead a support team, how do you handle case/ticket queues when agents are OOO? I lead a team of 7 and looking to implement a better OOO process. Thanks!

It’s time we collectively stop agreeing to be abused by customers just because management thinks we should.

Tell me a feel-good story from work that will restore my faith in humanity.

In my company, we have a staff of customer support agents to resolve user concerns, but they prefer to complain on social media and never call the number we give them. Should we transfer the agents to the Social Media platforms or insistently try to get them to call us?