Is it normal to transfer billable time from one unrelated project to another? I understand transferring time when someone messes up their timesheet, or even occasional transfers for other reasons. I s… more

How do you manage expectations when working with cross-functional teams, especially when timelines are tight? I recently had a launch where the client expected a 2-week turnaround, but our internal te… more

I’ve been an account manager for over 5 years now, managing everything from small startups to Fortune 500 clients, and I’m starting to think about what’s next. I like the relationship side of the role… more

Do you agree that bosses are done caring about how employees are feeling? Between RTO mandates, endless budget cuts, and rolling back DEI initiatives, it’s starting to feel like empathy has left the c… more

I’ve always wondered, are AM roles truly scalable? The more clients I take on, the thinner I spread myself, and relationships inevitably suffer. Do you think it’s realistic for companies to keep pilin… more

Do you think account management should be more closely tied to sales, or kept separate? Sometimes I feel like half my job is upselling, even though that’s not officially in my scope. Should AMs be com… more

Do you prefer commission-based comp tied to upsells/renewals, or straight salary?

I just accepted an account manager role at a large company after spending the past few years as a BDR AE. Hunting net new business was my world, so moving into managing existing accounts feels like un… more

Anyone else feel like half the job is just tone management? Same update, two versions: one to calm down the client, one to keep the team motivated. It’s exhausting.

I'm basically glorified customer service on this account. My old client genuinely treated me as a partner in strategy but now I only get bugged about invoices looking off. Is there a trick to move… more

Comp in account management is so strange. Nobody talks about how unequal the portfolios are. One AM gets legacy clients that basically renew on autopilot, another inherits nightmare accounts with cons… more

Have you ever seen “pretty privilege” play out in real life? I know it sounds superficial, but I’ve worked alongside people who seem to get more grace from clients, more visibility from leadership, an… more

Recently moved from a smaller agency to a huge corporation, and the culture shift has been intense. I used to be hands-on with my accounts, but now I’m more of a cog in a machine. The perks are great,… more

Today was the breaking point. The client has been micromanaging every detail, making it nearly impossible to complete a time-sensitive project — then dropped a last-minute bomb at 5 PM right before a … more

I’ve started thinking about how sustainable this career path is long-term. I like my job, but the constant context switching and emotional labor feel unsustainable sometimes. So, what’s your plan? Do … more

Hi 👋🏼 to all in client facing roles, how many meetings are you in per day/week? My company has done layoffs, merging roles, and asking top performers to fill in where we can across teams that are st… more

Let’s talk about client churn. I just lost an account I’d managed for two years, and even though it wasn’t really my fault, it feels personal. How do you bounce back and not let it shake your confiden… more

Looking to make the transition in-house after working agency side for the last 5 years on pharma, medtech and CPG brands for both HCP & DTC. Any advice to share? Also open to recommendations for p… more

Have you ever gotten a glowing client review… and then nothing from leadership? One of my clients called me “the most proactive and reliable AM they’ve ever had,” and I passed it along to my boss and … more

I have an upcoming wedding as well as a fund raiser in Miami and looking for high end luxury tabletop rentals. Are there any recommendations?

I've inherited a "set it and forget it" client relationship that's been running for 6 years with minimal contact. They're profitable and seem content, but I can see untapped pote… more

I've been an account manager at a small ad agency for two years, where I've been managing all client communications and creative feedback. I do enjoy it, but I feel I'm stagnating and read… more

Something strange is happening with one of my best clients. For 4 years, they've been amazing to work with - always quick to respond, we had regular meetings, and an overall great relationship. Bu… more

Director level role rejection with, "We are looking for someone earlier in their career."
They've got to know I know it just means they want someone younger, right? FFS

Curious how others handle job hunting while still managing a full book of clients. I’m currently juggling 11 accounts, and while I’ve started casually looking for my next role, I’m worried about my pe… more

We’ve had so much turnover on our accounts team that I’ve started feeling like part-AM, part-onboarding specialist. Every few months, I’m training someone new or cleaning up after a handoff. It’s exha… more

Just started a boutique indie shop. Three weeks in and the founder told me they make 3% margin, 5 on a good month: This is bad right? They have a great, niche product and the creative is adored. But 3… more

I recently got feedback that I’m “too nice” with clients, which is frustrating because I always thought relationship-building was a strength. I do struggle sometimes to push back when I know a request… more

Does anyone else get imposter syndrome when working with C-level clients? I’ve been in this role for years, but I still get that little voice in my head questioning whether I sound “senior enough” in … more

Has anyone ever felt awkward about being the liaison between a high-maintenance client and an overwhelmed internal team? I often find myself over-explaining delays or sugar-coating issues just to keep… more

Anyone know of any NYC agencies that work with more up-and-coming, modern, brand/design-led startup clients, focusing in developing brand identity and light advertising vs massive brands & 360 cam… more

Account Directors in LA/NYC: how much are ya’ll making?? I had a recruiter tell me I should ask for a minimum of $150k (~10 years of experience) but I have seen wildly different ranges across jobs (anything from … more

When applying for jobs, what site do you all use? LinkedIn? Indeed? Glassdoor? Any others?

I am applying left and right for a remote position in MD, and I have heard back from NO ONE.

Any suggestions… more

Does anyone know of any classes offered for new Account people to help them learn that side of the agency business?