A customer left a scathing online review that's totally unfair. I'm fighting every urge to publicly defend myself. How do you handle negative feedback, even when it's unjustified?

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Can you elaborate a bit, without giving too much away? Was the review subjective or objective? Was it completely false?

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Reply online with "we are so sorry you left feeling disappointed. It's important to us to do our best work every single time and we really value your opinions. Please reach out to us directly to see if there is any way to make this right."

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