Between a Customer Success Manager (CSM) and a Solution Engineer (SE), which role typically involves more actual client-facing time?

I know SEs spend a lot of time running demos, leading discovery sessions, and participating in technical deep dives during the sales cycle. On the other hand, CSMs are often running QBRs, holding frequent check-ins, and managing ongoing relationships post-sale.

I’m curious what the general consensus is when you look at total FaceTime with customers over time. Whi

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In my experience, a CSM role would involve more client-facing time. SE's do some customer facing but not as much as a CSM. If you don't want client facing though, these roles may not be the right choice.

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