CSR - trip cancelation insurance claim has been filed. They came back asking for letterheads for any refunds. I booked travel via Expedia.. the reservations says no refunds. How do I go about it now?

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Reservations are non refundable from Expedia, but that doesn’t mean you can’t recoup through Chase

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I think the point is that your CSR claim won't cover any amount that you've already been refunded...

...so your next step is to provide evidence of receiving zero refund from Expedia.

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Is it why you are filing the insurance?

Huh? Just show that to them?

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