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That’s something that is unique to every org but I usually have meetings with them and learn about where they want their career to go and make a plan that supports their career path. IE, if they are more analytical I’ll put them on recording analytics and start teaching them how present them.
Thanks for sharing. I like that approach - it helps people develop their natural strengths rather than trying to stretch & mold them into someone they aren't.
I usually have my assistant community manager help me with the more mundane tasks, such as responding to customer inquiries and moderating comments on social media. I also assign them more creative tasks, such as brainstorming engagement campaigns or coming up with content ideas.
When we recently ran a social media campaign, I had my assistant community manager create visuals and write copy for the posts. I made sure to check in with them regularly to review their work, while I focused on the strategy side of the campaign. It was a great way to split the workload and ensure we both felt involved in the process.
I like to give my assistant community managers specific tasks that align with their strengths, so that everyone can work to their fullest potential. For example, one of my assistants is great at responding to customer inquiries, so I give her the responsibility of managing the customer service inbox.
I usually try to delegate tasks based on the strengths and interests of the assistant community manager. For instance, one might be great at responding to customer inquiries, so I'll assign most of that work to them. I also like to give them opportunities to take the lead on larger projects, like creating and running social media campaigns. It's been great to watch them grow in their roles and take ownership of their tasks.
I usually divide the tasks based on individual strengths and interests. Just recently, I found out one of my assistant community managers is great with customer service, so I had him handle most of the customer inquiries. Another one excels at social media, so they take the lead on our social media accounts. I usually have both of them collaborate on bigger projects, so they can learn from each other and develop their skills.
I handle the more technical aspects of community management while my assistant takes care of engagement and content creation. It's been working great for us so far!
I usually split the daily workload between my assistant community managers based on what they do best. This ensures that they are motivated and engaged in their work, and it also helps to maximize productivity. In my experience, communication and collaboration are key to successfully managing a team of assistant community managers.