Has anyone found that Marriotts customer service is pretty trash? Compared to when I call Delta, Marriott is like pulling teeth to get anything done.

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It’s mainly because Marriott is a bunch of franchisees that operate independently

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I had to call 5 separate times each time with a supervisor to get a fee refunded. Each time they said "we don't see any other cases where you called before".

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Marriott sucks so bad. I miss SPG really bad.

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I didn't know Bonvoy had a Customer Service department

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I also had a supervisor tell me I should call the titanium customer service line. I DID call that line from the app and he just goes "oh....ok"

funny

It all routes to the same call center. “Titanium” member may flash up on their screen but they rarely acknowledge it

That’s the one benefit of having an ambassador for longer lead time asks

So true

Delta is super good

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